Frequently Asked Questions
Everything you need to know about our professional tools and services.
What payment methods do you accept?
We accept a wide variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options depending on your region.
How long does shipping take for my order?
Standard international shipping typically takes 7-15 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's progress.
Do FNIRSI products come with a warranty?
Yes, all authentic FNIRSI tools and devices come with a standard 12-month warranty covering manufacturing defects. Please keep your proof of purchase for any warranty claims.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate the return process.
Are the products sold here genuine?
As the FNIRSI Official Store, we guarantee that every product sold is 100% authentic, directly from our factory, and includes the latest firmware updates.
Can I update the firmware on my oscilloscope or tester?
Yes, most of our digital devices support firmware updates. You can download the latest software versions and installation guides directly from our official website's download center.